Frequently Asked Questions
When it comes to business logistics and shipping, there are plenty of questions to ask of an external provider. After all, you want to ensure that you get the best results possible! With our combined expertise and workmanship, you can rest assured that you’re always in good hands with Xpressman Trucking & Courier. Click the arrows below to reveal the answers to our most frequently asked questions!
What Are Your Hours?
Xpressman is open and staffed 24 hours a day, 7 days a week, and 365 days a year.
What Is Your Service Area?
We can deliver same-day throughout the New England region and the states of New York, Pennsylvania, and New Jersey. We also service parts of Florida.
How Do I Arrange To Get An Account?
Call Xpressman Customer Service at 781-300-2030 and our customer service experts will help you.
I'd Prefer Not To Have An Account Now, But I'd Like A Delivery Made. What Do I Do?
Call Xpressman Customer Service at 781-300-2030. Money orders and company checks are accepted.
What Is Internet Order Entry?
Internet Order Entry allows you to log in to your secure account number and place a request for services online! You can track your delivery from the time of pickup, en-route status, and delivery time. Get reports online, too!
What Do You Deliver?
Xpressman facilitates the delivery of documents, packages, freight, large appliances, office and medical equipment, and pharmaceuticals among an almost unlimited number of different commodities.
What Don't You Deliver?
Xpressman does not deliver alcoholic beverages, artwork, jewelry, furs, currency, precious metals, or negotiable instruments.
Are Your Services Guaranteed?
Yes. Xpressman guarantees customers the right to on-time deliveries, competitive prices, courteous treatment, accurate billing, and reliable service.
What Do I Need To Have When Calling In A Request For Service?
If possible, please have complete ship-to information: company name, contact name, address, telephone number, and zip
code. This will speed our ability to serve you better!
How Should I Prepare My Packages For Shipping?
- When possible use a new box
- Used boxes should be rigid with no punctures, tears, rips or corner damage
- Remove old labels and shipping marking from the box
- Choose a box strength that is suitable for the contents
- Never exceed the maximum gross weight of the box, usually printed on the Box Maker’s Certificate on the boxes bottom flap
- Cushion the contents of the box and wrap each item separately
- Fragile items need suitable separation from each other and clearance from the corners and sides of the box
- Each item should be surrounded by at least 2 inches of cushioning and placed at least 2 inches from the walls of the box
- Items should not move when you shake the container
What Industries Does Your Business Work With?
Our team works with the following B2B industries and companies. If you don’t see yours on the list, contact us today to see how we can help you!
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What Business Documentation Is Necessary For Asset Recovery?
Clear legal authority and proof of ownership are the pillars necessary to proceed with asset recovery. You should assemble the following documents before the process begins:
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- Legal Entity Proof (Certificate of Good Standing, Articles of Incorporation, etc.)
- Notorized statements granting permission for asset recovery
- IRS tax document confirming your EIN (Employee Identification Number)
- Documentation for mergers and acquisitions to prove you have rights to claim these assets
- Transactional records
Does Your Team Just Service The Northeast Corridor?
We don’t just service the Northeast Corridor! We can also provide our delivery and warehousing services to select areas in Florida. Click here to see the areas we cover in the Sunshine State!
What Kinds Of Deliveries Can Your Business Handle?
No matter the turnaround time, distance, or inventory we have to work with, you can count on our team to make sure that all of your business deliveries happen on time. Check out the delivery services we offer below!
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What Services Do You Offer During Supply Chain Management?
Our team can help with any and all aspects of supply chain management. We’ll ensure that your business logistics are at their most efficient with services like these!
- Pick and pack services
- Hold for delivery
- Critical parts stocking
- Fulfillment services
- Consolidation services
- Inventory management service
- Streamlined distribution service
- Expedited trucking service
- Retail delivery service
- Long-term and short-term storage
Are Your Logistics Management Services Scalable?
Yes, our logistics management services are scalable! We understand that businesses grow and change with time, so our services rise to the occasion to complement them.
Are Your Warehouse Solutions Scalable?
Just like our logistics management services, our warehouse solutions grow as your business does to help ensure that there is plenty of room for your ever-changing inventory.
How Will You Manage My Business’s Inventory?
We don’t just store your items at our warehouses! We use careful logistics management and distribution to ensure that your business’s inventory is shipped on time to clients across the country.
How Can You Ensure That My Fragile Goods Are Delivered in One Piece?
Our team uses calculated white-glove courier services to protect your fragile inventory. From careful packing to smooth delivery, your items are kept in the exact condition they were found in.
What Kinds Of Delivery Timetables Can You Work With?
Our team can work with incredibly short and long timetables! We can do same-day deliveries and scheduled deliveries months ahead of time.
Contact Xpressman For Your Delivery & Logistics Needs in the Northeast Corridor
Do you not see your questions on our list? Don’t worry; we can ensure that your inquiries are answered and that your results are impeccable. Don’t leave your business logistics and delivery needs to chance. Click to contact us directly and put them in the best possible hands!